Comments on: Beyond Outlook – CRM on the Web

By: CRM

CRM — Sun, 22 Nov 2009 07:01:38 +0000

An awesome article.. im an avid reader of this blog.. its simply one of the best there is. You teach so much on it!

By: João Camacho

João Camacho — Mon, 09 Nov 2009 09:31:16 +0000

I love Intervals: has a pretty interface, complete with invoice and receipt, cheap, beautiful, many applications inside with lots of configurations, but I’m also beteween Clarizen and Bantam, this one is for free.

By: Barry Harrison

Barry Harrison — Wed, 21 Oct 2009 16:45:12 +0000

We’ve been using Zoho for a couple years. It’s not the prettiest interface, and there are times (even after two years) that I find it confusing, but overall it does work well. The free version is available for up to 3 users.

By: Joao Carvalhinho

Joao Carvalhinho — Wed, 07 Oct 2009 22:09:19 +0000

Funny… for all I see, lots of these CRM applications doesn’t provide something that can be done rapidly… To host a site, and catch the user interactions with the available content… for instance to see that customer A bought a piece of software, and knowing that he was having trouble to choose A from B…this can lead to a whole new world of opportunities and costumer happiness… you can drop him a line and offer some kind of help to assure him that he made the right choice…

Is this done somehow?Is this legal?

By: MarcMus

MarcMus — Mon, 28 Sep 2009 17:52:30 +0000

Which of these tools can best combine CRM and Marketing (specifically email marketing). I work in the theater, and it is essential that I find something that can track who is buying tickets, for what shows, and then let me email people to make targeted offers for future productions based on their purchase decisions. It’d be even better if I could include other data about them, such as their other interests and generas of plays they like.

By: Gary C

Gary C — Fri, 25 Sep 2009 14:04:49 +0000

You did not mention SalesOutlook. http://www.salesoutlook.com
This app is the perfect Beyond Outlook application – CRM on the Web. You can track your contact information in Outlook and use Sharepoint as the database. This is the best of both worlds.

By: Thomas Gapinski

Thomas Gapinski — Fri, 25 Sep 2009 13:10:39 +0000

Thanks for your insight. I’ve been using open source SugarCRM for about two years. Works really well for my small biz.

By: Gary Cawley

Gary Cawley — Tue, 15 Sep 2009 13:30:35 +0000

SalesOutlook works in Outlook and can store/archive data on a Sharepoint server. This is a combination of best of class for people that live in Outlook.

By: Peter May

Peter May — Mon, 14 Sep 2009 19:59:13 +0000

Recently I tested the application http://www.helpdesk-crm.com/ (CRM and Helpdesk all in one).

I will not be judged negatively or positively the product, because everyone has to evaluate it yourself. Simply write, which has recently tested.

By: Arthur K

Arthur K — Thu, 10 Sep 2009 04:57:32 +0000

Have considered online CRM several times however so much of my work email is via outlook, integrating it all is the difficulty. Running a manual sync is also likely to get too hard, so I try and run a free tool called MX that sits alongside Outlook. It will do for now.